Frequently Asked Questions

Orders are processed within 2-3 business days and shipped via USPS from Miami, FL. Delivery times vary by destination and are estimated at checkout.

Shipping rates are calculated automatically at checkout based on the weight of your order and your destination. Rates start at $4.90, and orders over $150 ship free within the U.S.

Currently we only ship within the United States. We hope to offer international shipping in the future.

You'll receive a shipping confirmation email with a tracking number as soon as your order leaves our hands. If the tracking link doesn't work right away, give it a few hours to update.

Orders can be cancelled or changed as long as they haven't been packed and shipped yet. Once your order has left our warehouse, changes are no longer possible. Contact us right away at hi@wayka.co and we'll do our best to help.

Please contact us immediately at hi@wayka.co. We'll do our best to update your address before the order ships. Once the order has left our warehouse, we are not responsible for packages delivered to an incorrect address.

We accept returns within 14 days of receiving your order, provided the item is unused, unworn by your pet, and free of stains, pet hair, odors, or any signs of use. All items come with a tag attached — once the tag has been removed, the item is no longer eligible for return or exchange, no exceptions. To start a return, contact us at hi@wayka.co and we'll send you instructions.

Yes — as long as the item is unused, unworn by your pet, free of stains, pet hair, or odors, and still has its tag attached (once removed, it can no longer be exchanged). The fastest way is to return your item following our return policy, and once the return is accepted, place a new order for the item you want.

Please inspect your order upon reception and contact us immediately at hi@wayka.co if your item is defective, damaged, or incorrect so we can make it right.

Once we receive and inspect your return, we'll process your refund within 3-5 business days. Please allow an additional 5-10 business days for the refund to appear on your original payment method, depending on your bank.

To keep your Wayka & Co. piece looking and feeling its best: hand wash in cold water with a mild soap or gentle detergent. Lay flat to air dry, away from direct sunlight or heat — reshape while damp if needed. Check buckles and hardware occasionally to make sure everything is secure, and store in a dry place when not in use.

Yes! Each product page has a "Size Chart" button where you can see exact measurements in cm or inches for that item.

If an item is out of stock, contact us at hi@wayka.co to be notified when it becomes available again.

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as Apple Pay, Google Pay, and Shop Pay.

You can reach us by email at hi@wayka.co. We're happy to help with any questions or concerns.