Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be unused, unworn by your pet, and free of stains, pet hair, odors, or any signs of use, in its original packaging.

All items come with a tag attached. Once the tag has been removed, the item is no longer eligible for return or exchange, no exceptions.

Items that arrive worn, soiled, or without their tag cannot be accepted, and will be returned to you at your own cost. Because our products are worn by pets, this condition requirement is strict for hygiene reasons.

To start a return, contact us at hi@wayka.co with your order number and the item you'd like to return. We'll reply with return instructions and the return address. Items sent back to us without first requesting a return will not be accepted.

Return shipping
Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective, or incorrect, in which case we'll cover it. Original shipping charges are non-refundable.

We recommend using a tracked shipping service and keeping your proof of postage. We can't be held responsible for returns that are lost or damaged in transit.

Damages and issues
Please inspect your order upon arrival and contact us at hi@wayka.co within 7 days if the item is defective, damaged, or if you received the wrong item. Please include